FDC Glass Group LLC (“we,” “us,” or “our”) operates the website fdcglassgroup.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or submitting your information to us, you agree to the practices described in this policy.
Information We Collect
Information you provide to us. When you request a quote, fill out a contact form, use our chat feature, call us, or schedule service, we may collect your name, email address, phone number, property address, project details, and any other information you choose to provide.
Information collected automatically. When you visit the Site, we automatically collect certain information about your device and activity, including IP address, browser type, operating system, pages viewed, time spent on pages, referring website, and general location. This is collected through cookies, pixels, and similar technologies.
Call and chat records. When you call us, your call may be routed through a call tracking service and may be recorded for quality assurance and training purposes. You will be notified before any recording begins. Chat conversations on the Site may also be saved.
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide quotes
Schedule measurements, installations, and service visits
Communicate with you about your project by phone, email, and text message
Process payments and maintain records of our work
Send you marketing communications, including emails and text messages about our services, offers, and promotions, where permitted
Improve our website, advertising, and customer experience
Comply with legal obligations and protect our rights
Text Messaging (SMS) Terms
By submitting your phone number through our forms and agreeing to receive text messages, you consent to receive text messages from FDC Glass Group LLC, including quote follow-ups, appointment scheduling, appointment reminders, service updates, and marketing and promotional messages such as offers and discounts. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency varies based on your interaction with us
Message and data rates may apply
Reply STOP at any time to opt out of text messages
Reply HELP for assistance, or contact us at viorel@fdcwa.com
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding vendors and service providers who assist us in delivering text messages.
Email Marketing
If you provide your email address, we may send you marketing emails about our services, promotions, and helpful home improvement content. You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email. Unsubscribing from marketing emails does not affect transactional emails related to an active project.
Cookies, Analytics, and Advertising
We use the following technologies on the Site:
Google Analytics. We use Google Analytics to understand how visitors use the Site. Google Analytics collects information such as pages visited and time on site. You can learn how Google uses data at google.com/policies/privacy/partners and opt out using the Google Analytics Opt-out Browser Add-on.
Meta Pixel. We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising and to show you relevant ads on Meta platforms. You can manage your ad preferences in your Facebook settings or opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info.
Call tracking. We use call tracking technology to measure which marketing sources generate phone calls. This may assign a unique phone number to your visit and collect information about your call.
Chat widget. Our website chat feature is operated with the help of a third party service provider that processes chat messages on our behalf.
You can control cookies through your browser settings. Disabling cookies may limit some Site functionality.
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Affiliated companies. FDC Glass Group LLC is affiliated with FDC Construction. We may share your information with our affiliated companies so we can serve you across our family of home service brands. As noted above, this does not include your mobile opt-in information, which is never shared for marketing purposes.
Service providers. We share information with vendors who perform services on our behalf, such as website hosting, analytics, advertising, payment processing, scheduling, communication tools, and customer relationship management. These providers are only permitted to use your information to perform services for us.
Legal requirements. We may disclose information when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Your Choices and Rights
Email marketing. Unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email.
Text messages. Reply STOP to opt out of text messages at any time.
Access, correction, and deletion. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at viorel@fdcwa.com. We will respond to verified requests as required by applicable law.
Interest-based advertising. You can opt out of interest-based ads through the tools described in the Cookies section above.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as needed to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Third Party Links
The Site may contain links to third party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
FDC Glass Group LLC 374 Upland Dr, Seattle, WA 98188 viorel@fdcwa.com (360) 977-0814
